Orders placed on Lavender&blues.com will ship through one of the following: FedEx (within USA and Canada) or UPS (within Europe). Once your order ships you will be notified via email. The e-mail will also contain your tracking details. Please select the "Track It" option in the email to track your package.
Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval.
We regularly offer promotional discounts which can include anything from monetary discounts to free gifts with purchase. Please be aware you can only apply one discount/promotion per order.
To use a discount on your order first add the product(s) you would like to purchase to your cart and in the checkout view please enter your discount code in the "Discounts" text field provided and then click "apply".
To confirm your discount was applied please double check your order confirmation and make sure that your offer is displayed next to "discounts". If you apply a monetary discount the amount will automatically be deducted from your order total. If you are adding an offer for a free gift with purchase no additional product will be added to your cart, but the discount MUST be displayed to receive your free gift with your purchase. If you are using a mobile device please select "Show order summary" which will then display a discount text field for you to enter your code